FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

You are manufacturer or trading company?

We are manufacturer. Welcome to inspect our factory at anytime.

Do You have any certification like BIS, CE RoHS TUV and other patents ?

Yes we have got over 100 patents for our self-developed products and obtained ISO9001 quality management system certification, China energy saving certification, SGS, CB, CE, ROHS, TUV and some other certificates.

Can you provide customized services?

Yes, we can provide one-stop solutions, such as: ODM/OEM, Lighting solution, Lighting mode, Logo print, Change Color, Package Design,Please inform us formally before our production

What is your terms of payment?

Usually, we accept T/T,irrevocable L/C at sight.For regular orders, Terms of payment 30%deposit,full payment before delivery the goods.

Could u offer door to door delivery?

Yes, we can quote you with DDP service,please leave us your address.

What about the lead time?

3 workdays for sample, 5-10 workdays for batch order.

Do you offer guarantee for the products?

Yes, we offer 3-5 years warranty to our products.

Can the solar street lamp be used in high&low temperature area and strong wind environment?

Of course yes, as we take Aluminum-alloy holder, solid and firm, Zinc plated, anti- rust corrosion.

What's the difference between Motion sensor and PIR sensor?

Motion sensor also called radar sensor, works by emitting high frequency electric wave and detecting people movement. PIR sensor works by detecting environment temperature changing, which usually is 3-8 meters sensor distance. But motion sensor can reach 10-15 meters distance and be more accurate and sensitive.

How to deal with the faulty?

Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.1%. Secondly, during the guarantee period, we will send replacements with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.